Troubleshooting
Last updated
Last updated
Ngrok just added a new anti-fraud screen that seems to be preventing direct access. We are working on a fix for this, don't worry. As for now, this is what you can do:
Go to ngrok logs, find the anti-fraud warning link, open the link manually from the same browser you use to scan QR. The link should look something like this:
Click "Visit site", and then continue with our mobile app - it should let you through.
When you get past the anti-fraud screen and get to error 3004 you should be good, our mobile should work fine afterwards. When you press on the "Visit site" it creates a cookie. Make sure that cookie is still present when our website page is loaded (it has to be the same browser, etc).
If the steps above don't help - well, this will need to wait for a fix :(
Wrong mnemonic, different from the one you enrolled with. Use the one that was in the app during the first biometric procedure. This validator key was tied to your identity.
You need to enroll first. Click "Setup the node" and choose "enroll".
You are already enrolled! You need to authenticate.
If you are running a validator node, don't forget to "Set and Rotate Session Keys" before authenticating.
This means you have an incompatible Windows version. Unfortunately, this is a Windows bug :( The only solution that will work is to run the node remotely.
The node wasn't stopped properly before, so the node process is still running on the system. Delete workspace, recreate, insert your mnemonic then run the node again.
Your node doesn't recognize the wallet. Please wait until the sync finishes before scanning the QR code.
This will happen if the updates were checked before the latest launcher was installed, it's because there was a bug in the update process. To fix this, delete the workspace and recreate it.
This is usually caused by the system being unable to terminate the old processes. To fix it, reboot the system (a remote VM or local system, depending on where your workspace is).
